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Frequently Asked Questions
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My certificate says that the redemption period ends on January 1, 2001. Does that mean that I just have to send in my request by January 1, 2001?
No. It means that travel must be completed by that date. We will require some lead time to facilitate the booking of your reservation. Unless specifically stated on your certificate, you must mail your request at least 35 days prior to your earliest requested arrival date.
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Do you have any blackout dates for these certificates?
Only on Fly Away certificates will you find blackout dates due to increased costs on holiday travel. All others do not have blackout dates. However, due to some special events, there may not be availability for Capitol Marketing reservations at all destinations for all dates. If this occurs, you will be given your second choice of destination.
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I just found my certificate since we just finished unpacking from our move. The only vacation time I have before the expiration date is next week. Can I make this reservation even though my certificate says I must request travel at least 35 days in advance?
No. You must follow all guidelines to travel printed on your certificate.
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*Deposits, fees and advanced notice may be required
**Some amenities may not apply to your certificate
***Please read and follow certificate guidelines for information regarding
other amenities, deposits, surcharges, taxes, inclusions and exclusions.
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